How do you Fix a Genie Garage Door That Won’t Close | 4 Step Guide


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Genie garage doors are noted for their ease of use and convenience. Unfortunately, this system becomes less straightforward when you need to sync or resynchronize your remote. If you have a wireless keypad, you may also need to recalibrate the device if it does not open the garage door properly. With the push of a few buttons, you can reset your Genie wireless door opener or keypad in minutes. In this guide, I will discuss how do you fix a genie garage door that won’t close.

How do you fix a Genie Garage Door That Won’t Close?

How do you Fix a Genie Garage Door That Won’t Close

Step 1

Remove anything that is obstructing the “Safe-T-Beam” at the garage door’s base. Tools, toys, and other items are sometimes left in the path of the infrared beam, which detects if something is in interference with the door’s movement before it begins to close. Use the door again.

Step 2

Make sure the “Safe-T-Beam” is properly aligned. Clean the receiver with a damp cloth and make sure the transmitter is facing the right direction. During installation, the infrared- red- emitter must be in alignment with the receiver. You will find that the garage door will not close if the beam is moved or if the receiver is very dirty.

Step 3

Unscrew the “Close” stopper screw with a screwdriver and slide it into position. The garage door will only move the specified distance before stopping. Go to the section of rail through which the car sled opens and closes the door. When the door is lifted and lowered, the carriage slide is the part of the mechanism that moves along the track. When the garage door is on the ground, place the “Close” bolt next to the carriage slide and tighten it. The cursor detects the “closing” of the screw and stops. The door will not close completely if the bolt is too high on the rail.

Step 4

Turn the “Close” power button in small increments until the garage door hits the ground when you press the “Close” button on the remote. 

Genie openers exert only limited force on the garage door when closing. The door will not hit the ground if the maximum force is exceeded when closing.

How to fix a Non-Closing Genie Garage Door

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Examine the sensors.

Your garage door’s sensors could be the source of the problem if it won’t close entirely. The safety feature is mounted near the ground along the rails of garage door openers. When young children, dogs, or other impediments are in the route of the garage door, these sensors identify them, ensuring everyone’s safety.

The lenses of these sensors can be broken, causing a faulty signal to be sent to the opener control board. Often the problem is solved by cleaning them with a soft cloth. If the sensors themselves are flashing, it may be necessary to align them as they should clearly “see each other.” Loosen one of the sensors, adjust it until the little light shines evenly, and screw it into place.

Check the tracks and clips.

Check the routes to ensure no impediments are blocking your movement if your sensors are working, but the garage door still won’t close after a certain point. The same can be used for a warped track or a damaged roller. Inspect both tracks for damages. If you find a damaged section, you can bend it again using carefully applied staples or hammer blows. Also, be sure to check the garage door remote control roof rail.

It’s a good opportunity to test the rollers and lubricate them with white lithium or silicone oil. A few jammed rollers can give the impression that something has hit the garage door.

Check the basket.

A trolley is a device that links the garage door to the opener. Because it normally has a rope swinging from it, this element is easy to spot. 

The wire engages the door and disconnects it from the garage door opener’s power supply. The trolley may be in bypass mode if your garage door opens and closes easily by hand. To get the trolley lockout of bypass mode, pull the rope toward the door. Once you activate the garage door opener, the trolley will snap back into the chain and work properly.

Check your remote.

The batteries are most likely dead if the garage door does not close with the remote. The power surge, on the other hand, may remove the memory of your garage remote control. The remote will need to be reset if the battery has been replaced, but the remote does not work.

Open the back cover or remove the garage door remote control cover from the ladder; a large “learn” button will be shown. Keep pressing this button until the light flashes. When the indicator starts flashing, press the button on the remote control. Your remote should now work.

Adjust the fixing screws.

If the garage door does not close fully but stops without retracting, it may be necessary to adjust the retaining screws. These screws are simple to adjust and contain contacts that instruct the garage door opener on opening and closing the door. Open the back cover or remove the garage door remote control cover from the ladder. 

A big “learn” button will appear. Keep your finger on the button until it flashes. Press a button on your remote when the light flashes, your remote works.

Check your manual.

The remote is trying to tell you what’s wrong if your garage door won’t close and a flashing light seems to be on. Count how many times the indicator blinks and follow the troubleshooting instructions in your manual.

If you don’t have a manual, there are chances that you can find the error code online. Search for the opener by make and model number and find DTC information.

Ensure you close the garage door manually.

If you cannot repair the door yourself, you may need a technician. Pull the rope to secure your garage. When the trolley is unplugged, you should be able to close the door. If your door doesn’t have built-in latches, there will be little holes in the tracks where you can put a bolt to secure it. 

Frequently Asked Questions

Is there a reset button on the Genie garage door control?

Most garage door openers are simple to reprogram, and most openers may be reset using a simple procedure. Older garage door openers rely on DIP switches (two-row seats) and radio frequencies to operate. Instead, newer models often use wireless technology.

What is the most effective approach to repair a garage door that refuses to close?

If the door still does not close, check again that the sensors are in alignment with each other; if not, gently bend them to reestablish a clean connection – and ensure a smooth exit from the garage.

Why is it that my garage door opens but does not close?

A blocked path between the sensors, dusty protective eyes, unsecured wires in the sensors or motorhead, malfunctioning sensors, or a faulty motor control board is the most common causes. If any of these faults exist, transmitters (remotes) will not be able to close the garage door.

How do I reset the Genie 7055 garage door issue?

Remove the plastic cover on the white bulbs. Next to the antenna, you will have a button next to the guy. Press and hold the button and wait for the child to stop blinking. By following these steps, you have reset the old Genie 755 garage door code. To reprogram it, press and release the same button, which will flash for 30 seconds. While flashing, press the button on the remote control three times to set the code. 


It’s crucial to note that a blocked passage between the sensors, dirty eyes, loose wires in the sensors or motorhead, or defective sensors might cause Genie garage doors not to close. To close the garage door, the transmitters (remote controls) do not operate. You can also try unplugging and replug the garage door opener’s remote. Hope you have learned how do you fix a genie garage door that won’t close.

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